PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

 


All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

  • Agreement of Terms and Conditions

    Welcome to PrintAgent.com | Pixel Perfect Design. This Web site is provided by PrintAgent.com | Pixel Perfect Design. PrintAgent.com | Pixel Perfect Design is referred to throughout this Web site as PrintAgent.com | Pixel Perfect Design or secure. PrintAgent.com | Pixel Perfect Design as a service to our customers. Please review the following basic rules that govern your use of the PrintAgent.com | Pixel Perfect Design site. All services provided by.

    PrintAgent.com | Pixel Perfect Design are subject to Terms and Conditions of use. By viewing or using this website, yourself and the entity you represent (collectively hereinafter referred to as "you") agree to be bound by all the Terms and Conditions as stated below without modification. If for any reason you do not agree with the Terms and Conditions as stated below, please do not access this site.

    *Please note that no work will proceed on any print job in your order until full payment is received by PrintAgent.com | Pixel Perfect Design.

    PrintAgent.com | Pixel Perfect Design reserves the right to change the Terms and Conditions at any time and these changes or additions become effective immediately as they become available on the website PrintAgent.com | Pixel Perfect Design. PrintAgent.com | Pixel Perfect Design does not assume the obligation to notify you of any changes to the Terms and Conditions. You are responsible for reviewing the Terms and Conditions for any changes and continued use of this site constitutes your consent to these changes.

  • Scheduled Payment
    All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. If a User submits a request on the Site to purchase printing products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping/handling fees will automatically be charged to the credit card or paid by User with an approved payment method. Such amounts will be posted on this Site.

    Once customer has approved the job and "Print Ready" which is ready to move to print production a approved print job, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to PrintAgent.com | Pixel Perfect Design prepress department, the customer is responsible for paying the entire amount of that print job along with applicable taxes and shipping/handling fees, unless otherwise noted. In some cases, a refund may be extended to the customer if no work has been done by PrintAgent.com | Pixel Perfect Design on that print job.

    Please note that no work will proceed on any print job in your order until full payment is received by PrintAgent.com | Pixel Perfect Design.

  • Methods of Payment

    All purchase requests must be submitted with an approved payment method unless otherwise expressly stated. Approved payment methods include any of the following methods:
    • Pay by credit card safe and simple way.. Our secure server scrambles your payment data so that only our computers can decode it.
    • Pre-pay, cash or check. After you are done, we will instruct you on how to submit cash or mail your check to us.
    • Pay on account. On account or purchase orders are available ONLY to government and educational institutions unless otherwise stated.
    • A $50.00 returned check fee will be assessed on any failed Telecheck transactions.


  • Over and Under Run:

    Not to exceed 10% on quantities ordered, or the percentage agreed on, PrintAgent.com | Pixel Perfect Design

    will bill for actual quantity delivered within this tolerance. If customer requires guaranteed exact quantities, client must let an Account Executive know when order is placed.

  • Shipping & Shipment Loss

    PrintAgent.com | Pixel Perfect Design will always strive to avoid any delays in production or shipping. PrintAgent.com | Pixel Perfect Design will not be held responsible for any consequences or damages due to delayed production or delivery. (Unless you choose Pick Up or Mailing Services, you need to select one of the shipping options presented to you on the Site.) When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends; holidays or the day the package is picked up for shipping. Shipping transit times vary, and PrintAgent.com | Pixel Perfect Design assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. In the case that a customer supplies the wrong address causing a package not to be delivered on time, PrintAgent.com | Pixel Perfect Design will reship the package (to the corrected address) with an additional shipping fee for the re-shipment.

    Pick Up orders will be held for 30 days at our facility. After 30 days, we will recycle your order.

  • Refund and Returns

    All sales are final, unless otherwise noted. Customer orders have no re-sale value therefore No refunds are given once PrintAgent.com | Pixel Perfect Design begins working on your order, which means PrintAgent.com | Pixel Perfect Design has received your necessary materials (i.e., digital files and payment) and started work on your job (i.e., your job is in production).The cost of labor hours (proof, graphics design, etc.), and administrative fees (credit cards fees, etc.) will be subtracted from the total refund. There will be NO REFUNDS issued for Logo and Graphic design services once AN ORDER HAS BEEN PLACED SUCCESSFULLY.

    In some cases, a partial or full refund may be extended to the customer if no work has been completed by PrintAgent.com | Pixel Perfect Design for a specific order. Please note that such refund would be adjusted to cover any fees charged for proofs or other services associated with that order.

    In some cases, an order may be voided the same day the order was placed as long as no work has been completed by PrintAgent.com | Pixel Perfect Design for that order.

    If the error is verifiably due to PrintAgent.com | Pixel Perfect Design, we will re-print the order at our cost. Any defect/s discovered in your shipment must be reported to PrintAgent.com | Pixel Perfect Design within 10 days of your order’s receipt. To qualify for a free replacement order, you must return your entire product (at your own expense) within 15 days from the time THE product was delivered. All Charges related to expedited orders (rush printing or shipping) are non refundable unless ups fails delivery or delivers damaged product. There will be a 15% charge to all changes to an order resulting in a credit or cancellation.

  • Indemnity

    You the "client" agree to indemnify, defend and hold PrintAgent.com | Pixel Perfect Design, its officers, directors, employees, agents, and their licensors and suppliers harmless from any and all claims, including reasonable attorneys’ fees, arising out of your breach of any of these Terms and Conditions or in connection with your use of this site. This includes negligent or wrongful conduct by you or any other person accessing the site using your Internet account. You also certify that you own rights to or have a license to use the image(s) being reproduced as part of your order.

  • Tax Exemption

    There are only two ways to be tax exempt. You must have a re-sale certificate or the mail must be processed and mailed from our facility. If the product is to be shipped to any location outside of our plant, even if it is to another mail house, tax will be charged unless you have a re-sale certificate.

  • Copyright

    The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of PrintAgent.com | Pixel Perfect Design. The collective work includes works that are licensed to PrintAgent.com | Pixel Perfect Design. Copyright 2004, PrintAgent.com | Pixel Perfect Design ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with PrintAgent.com | Pixel Perfect Design or purchasing PrintAgent.com | Pixel Perfect Design products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with PrintAgent.com | Pixel Perfect Design or to purchase PrintAgent.com | Pixel Perfect Design products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by PrintAgent.com | Pixel Perfect Design. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

  • Trademarks

    All trademarks, service marks and trade names of PrintAgent.com | Pixel Perfect Design used in the site are trademarks or registered trademarks of PrintAgent.com | Pixel Perfect Design

  • Limitation of Liability

    PrintAgent.com | Pixel Perfect Design shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if PrintAgent.com | Pixel Perfect Design has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

  • Typographical Errors

    In the event that a PrintAgent.com | Pixel Perfect Design product is mistakenly listed at an incorrect price, PrintAgent.com | Pixel Perfect Design reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. PrintAgent.com | Pixel Perfect Design reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, PrintAgent.com | Pixel Perfect Design shall issue a credit to your credit card account in the amount of the incorrect price.

  • Term; Termination

    These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by PrintAgent.com | Pixel Perfect Design without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

  • Notice

    PrintAgent.com | Pixel Perfect Design may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to PrintAgent.com | Pixel Perfect Design.

  • Miscellaneous

    Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of PrintAgent.com | Pixel Perfect Design products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of PrintAgent.com | Pixel Perfect Design products) must be commenced within one (1) year after the claim or cause of action arises. PrintAgent.com | Pixel Perfect Design’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. PrintAgent.com | Pixel Perfect Design may assign its rights and duties under this Agreement to any party at any time without notice to you.

  • Use of Site

    Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a PrintAgent.com | Pixel Perfect Design or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

  • Participation Disclaimer

    PrintAgent.com | Pixel Perfect Design does not and cannot review all communications and materials posted or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, PrintAgent.com | Pixel Perfect Design is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, PrintAgent.com | Pixel Perfect Design reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to PrintAgent.com | Pixel Perfect Design in its sole discretion.

  • Third-Party Links

    In an attempt to provide increased value to our visitors, PrintAgent.com | Pixel Perfect Design may link to sites operated by third parties. However, even if the third party is affiliated with PrintAgent.com | Pixel Perfect Design, PrintAgent.com | Pixel Perfect Design has no control over these linked sites, all of which have separate privacy and data collection practices, independent of PrintAgent.com | Pixel Perfect Design. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, PrintAgent.com | Pixel Perfect Design seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

  • Artwork Files

    Our art department checks files a 100% before submitting for printing. It is not PrintAgent.com | Pixel Perfect Design responsibility to check files for accuracy on spelling, guidelines, and other design verifications. PrintAgent.com | Pixel Perfect Design is not responsible for any print ready files. Designers in PrintAgent.com | Pixel Perfect Design are not responsible for finalized proofing on projects submitted. We hold you "the client" responsible for managing to check your electronic proof and signing off with accuracy for (spelling or miss wording). All files design following the posts office complainant standards; postal regulations need to be met. Check with your local post office for rules and regulations or download one of our friendly templates pertaining rules and regulations. In addition, you agree to abide by all rules and regulations pertaining to on-line decency and appropriate and acceptable content. This means that you agree to the following with regards to any product coming from PrintAgent.com | Pixel Perfect Design: You will not upload, post or send any content through the PrintAgent.com | Pixel Perfect Design service containing adult or child pornography, or anything indecent, lewd, or obscene; material that threatens to kidnap or injure anyone, threatens to damage the reputation of anyone or harm their personal property, threatens to accuse anyone of a crime, threatens to announce that a person has violated a law/s of the United States, or threatens blackmail; encourages or suggests forcible resistance to any law of the United States, insurrection, or treason; includes fraudulent, libelous or hurtful remarks directed at any other person or business; or infringes upon the intellectual property rights of PrintAgent.com | Pixel Perfect Design or any other party. PrintAgent.com | Pixel Perfect Design reserves the right to remove or refuse any content or information that violates the Terms and Conditions agreement or may otherwise be considered unlawful or objectionable. In addition, you agree that content and or information obtained by PrintAgent.com | Pixel Perfect Design may be kept and disclosed if PrintAgent.com | Pixel Perfect Design is required to do so by law, or if PrintAgent.com | Pixel Perfect Design believes, in good faith, that it is necessary to disclose such content in order to comply with any legal proceeding or processes; uphold or enforce the terms of our services; respond to any claims that the content or information is or may be in violation of the rights of another party; that the content or information may be objectionable or offensive; or that the content/information is necessary to protect the rights or property of the public or PrintAgent.com | Pixel Perfect Design in any way.

  • COLOR PROOFING & MATCHING

    PrintAgent.com | Pixel Perfect Design cannot be held responsible for matching colors or ink densities on screen proofs approved by customers. Screen proofs can be used to help display layout, text accuracy, and image placement and proportion, but not color or density. PrintAgent.com | Pixel Perfect Design will make every effort to match the gradient density of each color, however, we cannot be held responsible for the final appearance of a color. The appearance of printed colors may be affected by UV coating, therefore, PrintAgent.com | Pixel Perfect Design cannot be held responsible for final color appearance of UV-coated product/s.

  • SUBMISSION OF ARTWORK OR GRAPHICS

    Images, designs and artwork must be submitted in CMYK format. PrintAgent.com | Pixel Perfect Design cannot be held responsible for any color shift that may occur in conversions to CMYK. Images, designs and artwork must be submitted with a minimum of 300 DPI and CMYK color mode. Customer provided artwork may vary in quality, therefore, PrintAgent.com | Pixel Perfect Design cannot be held responsible for pixilated, blurry or distorted images.

  • ORDER PROOFS

    It is the client’s responsibility to review the final proof and layout of all orders prior to actual printing. Once the final proof has been confirmed by the client, no further changes can be made to that order. Please review the final proof carefully prior to completing your order. PrintAgent.com | Pixel Perfect Design will not accept responsibility for typographical errors, errors in spelling, grammar, punctuation, graphics, fonts or content. PrintAgent.com | Pixel Perfect Design will not be held responsible for errors in finished product sizes, wrong cuts, or missing or incorrect folds.